the-holly-private-hospital

The Holly Private Hospital

High Road, Buckhurst Hill, Essex, England, IG9 5HX
 
1 2 3 4 5 64 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
 
1 2 3 4 5
Written by a NHS patient
21st September 2021


As an NHS patient, I would not recommend this hospital. I imagine they treat their private patients better, but I have spent 3 weeks following up an appointment. The same happened at the previous app in July. Why am I having to do this when it's their job?! The amount of times I have had to call is beyond count - I have currently been on hold for 20 minutes. Add to that some staff who have been rude and calls that have been hung up. And I can't say much about the so-called expert consultant either - he essentially said wear a support cast for the rest of my life. The only person who was helpful was Lana. PS. The lady in the diagnostics who I just spoke to was not interested and refused me to give me her name.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
26th August 2021


All of the staff at the hospital were very kind and helpful and looked after my mother very well. Unfortunately, the details of the hospital appointment were delayed in the post and we had to request details via email. As the postal system is not reliable, maybe appointment details should be sent via email of text as well, to ensure the patient is made aware. Had it not been for the fact that we received a telephone call for the required pre-op covid test, she would have missed her operation! Also the bathroom door in the room my mother was assigned to was very stiff, so she was unable to use the facilities until a nurse came to her aid.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
17th August 2021


I don't know how they could improve as my experience of cataract surgery as a day patient was excellent. From arrival to departure I was treated courteously and the whole process was prompt and painless.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
9th July 2021


Miss Manzouri fully explained the procedure and gave great care dur8ng and after

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
5th July 2021


An excellent hospital with good facilities and specialist members of staff. One day all hospitals should be following the same rules and approaches to the health of people as the Holly Private Hospital

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
11th May 2021


Both places that treated me were excellent in Every Way possible & the Staff were Extremely Polite, Pleasant & Kind.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a private patient
8th May 2021


It was almost a treat to go to hospital!

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
14th April 2021


Good hospital

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by
7th April 2021


Been the Holly house a few time and have always had great service.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
29th March 2021


The Hospital staff were very polite, professional and very caring. Due to COVID 19 Lockdown the surgery did not take place as planned. The whole Hospital was in immaculate condition especially with the Pandemic. They were very helpful, sympathetic, supportive and provided high quality standard of care.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
 
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