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The Harley Street ENT Clinic 2023-05-03 Person 1 5 0

Good points: - friendly receptionist and admin team - short waiting time Bad points: - clinic run down, paint peeling off, old carpet, small corridors etc - very old looking treatment equipment, chair very uncomfortable and without a cover (I hope it is being cleaned between patients!) I went for wax removal. Dr Brookes was very rough when doing the procedure. I showed clear signs of discomfort (moaning etc) but he did not respond initially. I had to tell him explicitly that his intervention hurt a lot as he tried to remove wax when it had not softened enough. Dr Brookes then added drops again and waited a few minutes longer and it was much easier. Why not do this in the first place? Dr Brookes did not show any empathy and did not explain matters well. I paid £490 in total for 20 min simple wax removal! I am sure one can get this cheaper somewhere else, in particular as the whole service experience was very unpleasant on top!