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Written by a patient
14th May 2020


I went to the Hampshire clinic a few years ago for a minor operation and my husband has also used the services to see a consultant. In the current, stressful climate - my GP urgently referred me for an ultrasound scan. I emailed over the referral first thing yesterday and called to say it was being sent. By the end of the day, I hadn’t hear anything - rang to be told they hadn’t even looked at the email. 24 hours later I had to chase them again, apparently it’s been looked at by a radiologist who doesn’t seem it important enough to do now. Appalling patient care! Aside from having to constantly chase for updates, obviously I feel very stressed about my current pain and BMI don’t feel i’m worthy of their time. After the Covid pandemic, I would NEVER support The Hampshire Clinic again. Truly awful!

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff