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Written by a carer
12th December 2019


Ripped of Arranged a consultation for my so who was in agony. Agreed with Nuffield they would get MRI scans from Countess in time for consultation Guess what ......they did not. Took a day of work to go, and paying for a consultation which was a waste of time. Have tried to phone in a composed manner but fobbed off everytime. In a meeting tied up, now at lunch. The Nuffield Chester should be ashamed with their poor customer service. Why do they think they can treat paying customers like dirt. Shocking

Recommend
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Dignity/Respect
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Involvement
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Information
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Cleanliness
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Staff
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