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The Great Western Hospital
2019-09-16
Person
3
5
0
Written by a patient
Written by a patient 16th September 2019
After arriving in the a and e dept approx 4 am in the morning paramedic crew handed over my problems to the sister who didn’t acknowledge me,I was left on a trolley outside cubicles ,nursing staff just walked past me no acknowledgement at all, I wasn’t asked how. I was feeling, no explanation about what was happening, I appreciate the dept can be busy, but just wanted a little how are you feeling, sat on trolley for about 15 minutes when a lovely trained nurse called Andy came and spoke to me, made me feel like I wasn’t wasting time, explained to me everything , then was moved to another cubicle, another staff nurse came in, was ok, awaiting blood results, got offered cup of tea, doctor came in ,very nice. Blood results came back got told all ok,and I could go home. was left to detach myself from ecg machine , there was no I will send in a nurse, what would have been nice would have a been a hello we will be with you shortly. Communication skills need to be picked up on, staff say oh lots agency on, well should not make any difference what so ever,