The Great Western Hospital

The Great Western Hospital 2024-07-16 Person 4 5 0

I have been seeing consultants at GWH for numerous years now, and have always had a positive experience including having had surgery there 10 years ago. My experience this time though has been very different and quite negative. I was told I needed urgent surgery for a prolapsed disc that was compromising my bladder and bowel nerves. Despite the urgency, my surgery was postponed 3 times before I received it. Post-surgery, I had to chase the hospital every day for 3 weeks before I finally got through to bookings as I was told I would have a 6 week follow up and this did not take place until 10 weeks post-surgery and only because I pressed repeatedly for an appointment. I did this as I was still experiencing a lot of pain after surgery which started when my disc prolapsed. I was made to feel like I was wasting the surgeons time by explaining my symptoms, and told to refer onto orthopaedics to discuss hip/knee pain without this being supported by the spinal surgeon. I found the whole experience quite distressing, and frustrating due to messing my own work around with taking time off to then not have surgery when it was due. I also work for the NHS, so fully appreciate the pressure we are all under, but having surgery postponed 3 times is not acceptable and having to chase for a mandatory appointment I should have had, and been told by the booking clerk it was 'just missed' is also not good enough. I am aware there is a lengthy wait time to see the orthopaedic consultant, and also a very lengthy wait for cortisone injections which I was advised I would need, and I will therefore be looking to go elsewhere for ongoing care as I do not feel the hospital at present can meet my needs as the patient.

The Great Western Hospital 2024-07-09 Person 5 5 0

GWH Swindon is a lovely place to be treated. All staff I came in contaxct with were so nice a reassuring.

The Great Western Hospital 2024-07-08 Person 5 5 0

The treatment I have received from GWH has been very good and I am extremely grateful to all the medical staff who have worked on my case, including physiotherapists, nurses and consultants. Thank you.

The Great Western Hospital 2024-06-12 Person 5 5 0

My week long stay at the GWH was a terrific experience, the staff were fabulous, very professional and very caring. Thank you all at the Shalbourne Suite. November 2023.

The Great Western Hospital 2024-05-29 Person 5 5 0

My daughter was admitted to the childrens unit at GWH, We had a stay of 3 days and I cannot thank the staff both in A&E, Childrens Unit and Xray for all their kindness. My daughter was so well looked after and everyone we came in contact with was just lovely. Thank you for making a hard time bearable!

The Great Western Hospital 2024-05-25 Person 5 5 0

Everything about my care was first class. Caring friendly staff. Couldn't fault.

The Great Western Hospital 2024-04-19 Person 5 5 0

All went well apart from difficulty in parking. The hospital is always under extreme pressure as Swindon's size increases faster than the infrastructure to serve it

The Great Western Hospital 2024-04-17 Person 5 5 0

The staff was wonderfully especially the night staff

The Great Western Hospital 2024-02-01 Person 5 5 0

The doctor was so gentle and through! She explained everything to me, listened to me and was so patient, thank you.

Nothing

The Great Western Hospital 2023-12-08 Person 5 5 0

The care I received was outstanding, I was very nervous about the surgery but was completely put at ease. The result from the surgery has given me my life back and cannot thank him enough. I was in constant pain which stopped completely after the skill of the surgeon. I was also given fantastic care by all the nursing and care staff.