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The Great Western Hospital
2020-09-21
Person
1
5
0
Written by a patient
Written by a patient 21st September 2020
I went to A and E on Sunday 20th Sept. The reception staff were really good but that was as good as it got.
The HCA on the front was very rude, on her on phone in full view of patients, she also did not have full PPE on due to covid. She asked if she could do my obs which I said yes but no checking any details not name, DOB or address.
I asked how many patients were in front of me as I had been there awhile and she was very rude saying she could not leave the front which I understnd but there is no need for rudeness. Surprisingly when she saw me pick up a friends and family card she asked me if there was anything she could do to help.
Then when I was called in the doctor also did not have any PPE on and when I asked if she was going to wear gloves she said oh yes I'm new only been here a couple of days which is totally unacceptable even if we were not in the current pandemic.
I work at Gwh and no how important it is for PPE and I just don't feel this was followed properly by some people in A and E.
Suggested improvements
More training