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The Great Western Hospital
2020-02-03
Person
4
5
0
Written by a carer
Written by a carer 3rd February 2020
On Sunday 2nd February, I had to take my wife to A&E with a serious issue that couldn’t wait until Monday to see our GP. Since I was last at GWH, they have created an “ Emergency Treatment Centre” which is a good thing, as it frees up A&E and Doctors for ‘life and death” issues. The Emergency Treatment Centre is run by Practional Nurses with no Doctors there, but as before is woefully understaffed. We arrived at 15.10 in the afternoon and the waiting room was full with a board at the reception desk saying “ wait time 4-5 hours”!!! So nothing has changed! After 1/1/2 hours, we were seen by a Triage Nurse who made notes and took my wife’s blood pressure, but that’s all. After a total of 4 ½ hours she was finally seen by a Practional Nurse who couldn’t diagnose my wife’s medical condition. She said “ Go back into the waiting room and I’ll make a call to a gynaecologist and surgeon for consultation and I’ll call you back in a few minutes. This did not happen and she proceeded to attend to another patient! After another 15 minutes w checked with reception who said ‘she had to take a patient to another department and will be another 20 minutes! After nearly 5 hours wasted time there and a £5.30 car parking charge, we wondered why we bothered!