The Edgbaston Hospital - part of Circle Health Group

The Edgbaston Hospital - part of Circle Health Group 2020-02-12 Person 2 5 0

Was expecting to go to the priory hospital, but last minute change was sent to the Edgbaston hospital. I found the rooms to be ok, but very hot and thin walls. Very noisy when trying to recover, could hear loud tv and people speaking next door. Was not a restful place, the staff worked hard but seemed powerless if someone wanted to be noisy or not respectful to others recovering! Complained several times and nothing really changed. Also sometimes took a while to get response from room bell. The standards not as good as the Nuffield I stayed last year and was not impressed. The staff were good but the hospital has let its standards slip. There should be allocated time for people to rest without lots of noise for instance.

The Edgbaston Hospital - part of Circle Health Group 2018-06-05 Person 1 5 0

Well I never actually got to see anyone. I contacted this hospital twice about the cost of a private consultation with a Liver specialist and explained the background to my health problem. They would not simply give me the cost of the consultation. What they did do was keep calling me from a withheld number and NOT leave voicemail. I answered once but had to ask them to call back in an hour as I was just getting on a bus and my bus ticket is on my phone so I cannot talk and access the bus ticket at the same time. They were supposed to ring back in 1 hour but it was 2 hours and they never gave me chance to answer the phone before ringing off. They come across, to me, as a second hand car salesman who wants to give you the sales pitch. I see no reason not to be open and transparent about the cost of a consultation and I think that information should be available on the web-site as standard. I guess it is true what they say "if you need to ask the price you can't afford it"......so I have gone elsewhere......

The Edgbaston Hospital - part of Circle Health Group 2016-11-09 Person 1 5 0

The reception and nursing staff were really friendly and pleasant. The consultant on the other hand was rude, patronising, incapable of being empathetic and could not provide me with medically informed answers to my questions. I was rushed in and out of the door as quickly as possible as the clinic was running late. I was made to feel as though my issue was a huge inconvenience to the consultant and that I should just know what to do to deal with the problem instead of asking silly questions. I have very little faith in this consultant and would not feel confident in him treating me for my condition. As a result requested a transfer of my medical treatment to another NHS provider.