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Written by a patient
11th May 2017


The first and most important observation I made was the extreme lack of hygiene and cleanliness in my room. Luckily I was not admitted for any invasive operations which could have resulted in deep wound infection due to the lack of a septic technique. On numerous other occasions I was attended by various other nursing staff who exhibited a distinct lack of knowledge of the proper application of a septic technique. I did not once see the nurses sanitize their hands in my room, and did not see them wipe the blood pressure cuff before or after they had done the observations. They had a very slap-dash approach with regards to their lack of hygiene and due care and attention where medication was spilled on the floor on a couple of occasions. I was astounded that when one of nurses when going off duty, she had her child in the hospital and was allowing her to rollerblade in the corridors! Not only is this very unprofessional of her to allow this to happen, but I am sure this must be against Health & Safety regulations. The hospital is not a children’s play area, especially when sick patients are trying to recuperate in peace and quiet. Another important issue I feel I should mention is that one evening I had to request the nurse to bring one of my prescribed medications which had been forgotten. If this were another patient who was not of sound mind or able to realise/communicate with the medical team, important drugs may be forgotten. This could obviously be extremely detrimental to the patient’s well-being.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff