Share review of The Clementine Churchill Hospital - part of Circle Health Group

The Clementine Churchill Hospital - part of Circle Health Group 2024-04-18 Person 4 5 0

Firstly I would like to say how well the staff at The Clementine Churchill Hospital treated me, however I do have some misgivings about the admin staff for the hospital. I was called to the hospital 8 days before my procedure for pre-operative checks which included blood tests only to be told that I would need to return for a blood test which needed to be taken no more that 7 days before a procedure [ this is a routine requirement ]. As I do not live near the hospital this meant that I needed to arrive at the hospital 2 hours before my book- in time on the day of my procedure to ensure that this could be done. Having had my blood test done because my room was not ready I then had to wait in a cold and draughty waiting area for over an hour until I could be taken to my room. This could have been avoided if the admin team had got my dates correct. My room was basic and clean and the food was passable but nothing special, when I asked for a decaffeinated coffee I was given some coffee sachets and some hot water, not exactly what I was expecting. Also the catering team could not even get a request for a simple sandwich right and I was bought something different as ' someone else had taken my sandwich'. And finally beacause I needed follow up physiotherapy at a different Circle Group Hospital I was told by the Physio team that I would need to do this myself, I was expecting them to make the arrangements for me.