The Cheltenham Nuffield Hospital

I turned to the Nuffield as I wanted to reduce the waiting via the NHS. The specialist I saw only rents space from the Nuffield and is not employed by them. I had a long wait for treatment. The specialist said he found it difficult getting timely access to the Nuffield facilities. Before my procedure I received two lots of information about the day. They were not the same(!) and neither accurately reflected what actually happened. I then had another long wait for the next round of treatment. After 4 months, I gave up and moved to a different specialist at a different hospital. Also, during this period the Nuffield used my debit card details to help itself to money from my current account. I had to lodge an official complaint to get the matter resolved. Stress one doesn't need when one is ill.

I had a major spinal operation and I thank the team. And my surgeon for everything being so kind. They resured me about everything that was gonna happen. I wish to thank everybody for looking after me.

My knee operation was a great success. The receptionist was amazing.I felt so relaxed during my booking,operation and after care. I am now on the mend taking the use of their great physio team

I required an Endoscopy. I was able to talk to a very friendly receptionist,with exceptional knowledge of my procedure. I was booked in swiftly, and when I attended the hospital everyone was well presented, clean and respectful of my procedure. I felt at ease and comfortable. My procedure was completed by a professional doctor, and the assistant explained everything. I thoroughly recommend paying the extra cost to get me sorted. Thank you Nuffield Gloucester (near Cheltenham

Booking an appointment with my chosen consultant was easy. The secretary was very friendly, helpful and polite. My appointment was confirmed in an email clearly stating date time and location. The hospital is always clean, the staff polite. The waiting area was spacious, clean and comfortable. My consultant took time to listen to my concerns and was friendly, respectful and reassuring. Options were offered and cost implication discussed. Examination was explained comfortable, chaperone provided. Outcome was good and the overall experience was very reassuring. I feel in very good hands with a knowlegeable and conscientious consultant. I would like to rate 10/10 for the care that I have been given.

I was generally very satisfied with my stay at the hospital. I felt well looked after and the facilities are very good with a clean environment

The encouragement given by the staff is second to none. At all time I was given praise about my progress which helped no end.

I underwent surgery 5 weeks ago at the Cheltenham Nuffield, which required a 3 night stay. Nobody looks forward to surgery or a hospital stay, but I can’t fault the treatment I received. The consultant, anaesthetists and nurses all provided exemplary care and made my experience as positive as it could possibly be.

The hospital staff were all very caring and helpful throughout my experience, from preoperation sessions to aftercare. The nursing staff were especially helpful, even sorting out a minor discomfort issue during the night following my procedure. Their attention to detail was very good giving me confidence that everything was being dealt with properly.

The only problem I had was with the constipation afterwards. I'm aware of the side effects of the painkillers I had for my operation, but, a better way of dealing with this would be a big plus.