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The Berkshire Independent Hospital 2024-02-08 Person 5 5 0

The service was beyond very good, it was excellent right from the off and completely exceeded any expectations I had. Every member of staff from reception to my consultant went above and beyond what I was expecting and the service and treatment was simply incredible from the moment I entered the hospital. Unfortunately this wasn’t my first Rodeo at Berkshire Independent Hospital Reading and Mr [name removed] was my consultant once again and was so reassuring and talked me through each process thoroughly so I had no doubts or concerns. The anaesthetists were so friendly, comforting and incredibly funny which is exactly what I needed to keep me calm. Also the senior staff nurse; [name removed] was amazing. She couldn’t have done more to help and was constantly there for me when needed. She made the stay in the ward a very pleasant experience. I cannot thank the entire team enough. I have never experienced such excellent treatment anywhere before and I doubt I ever will. Thank you so much to all of you. [name removed]

I don’t think you could if you tried. If forced to find anything it would be the almost 4 hour wait from my arrival to when I was taken to surgery with only one update after 3 hours of waiting. Obviously waiting anxiously for an operation Isn’t pleasant so more regular updates would have been appreciated.