Wensley Road, Coley Park, Reading, England, RG1 6UZ
Excellent care and attention from the outset. The anaesthetist was fantastic and nursing staff first class.
Staff were really helpful and supportive. I was very happy with the food especially and compliment Chef. I stayed 3 days and would have been happy to stay another day. My surgeon was very good. Anaesthesiologist was obviously tired when he can to see me and had little patience with a situation where blood pressure was increasing. However when I returned for surgery 6 weeks later he looked happier and was much nicer.
They will never contact you and you cannot get hold of them - avoid! On two occasions in the last year members of my family have had referrals to Berkshire Independent Hospital from our GP On both occasions we never heard back from them, and we found it impossible to get hold of them by any means. The contact forms on their website don't work, they never pick up the phone or return your call if you leave a voicemail, you are left in call centre holding patterns for ages. One of these referrals were made July 10th 2018 and we eventually gave up getting to speak with them or getting an appointment mid March 2019. 8 months had passed without a word from BIH! I rang an alternative health provider in the same location, they picked up the phone immediately , were very helpful and scheduled appointment for the following week.
A great experience and felt very looked after by all the staff.
Was waiting for nearly an hour after the appointment time before wife got seen. Appointment time was for 0900 and finally got seen at 0945. What a joke. But good point is free parking. Also Staff were discussing patents treatment in the reception area.