The Berkshire Independent Hospital

Wensley Road, Coley Park, Reading, England, RG1 6UZ

 

Recent Reviews

 
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Recommend
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Dignity/Respect
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Involvement
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Information
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Cleanliness
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Staff
1 2 3 4 5
15th March 2019
Written by a patient

They will never contact you and you cannot get hold of them - avoid! On two occasions in the last year members of my family have had referrals to Berkshire Independent Hospital from our GP On both occasions we never heard back from them, and we found it impossible to get hold of them by any means. The contact forms on their website don't work, they never pick up the phone or return your call if you leave a voicemail, you are left in call centre holding patterns for ages. One of these referrals were made July 10th 2018 and we eventually gave up getting to speak with them or getting an appointment mid March 2019. 8 months had passed without a word from BIH! I rang an alternative health provider in the same location, they picked up the phone immediately , were very helpful and scheduled appointment for the following week.

Recommend
1 2 3 4 5

Dignity/Respect
1 2 3 4 5

Involvement
1 2 3 4 5

Information
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5
27th December 2018
Written by a patient

A great experience and felt very looked after by all the staff.

Recommend
1 2 3 4 5

Dignity/Respect
1 2 3 4 5

Involvement
1 2 3 4 5

Information
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5
25th September 2017
Written by a carer

Was waiting for nearly an hour after the appointment time before wife got seen. Appointment time was for 0900 and finally got seen at 0945. What a joke. But good point is free parking. Also Staff were discussing patents treatment in the reception area.

Recommend
1 2 3 4 5

Dignity/Respect
1 2 3 4 5

Involvement
1 2 3 4 5

Information
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5
6th June 2016
Written by a patient

Had a fantastic experience. Would recommend to friends and family.

Recommend
1 2 3 4 5

Dignity/Respect
1 2 3 4 5

Involvement
1 2 3 4 5

Information
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5
29th March 2015
Written by a patient

Excellent care and treatment. My only small complaint is that I was not given any information about the delay to my operation.


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