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Sunderland Eye Infirmary
2017-05-05
Person
4
5
0
Written by a patient
Written by a patient 5th May 2017
Was seen by triage within 10 minutes, he was very good, explained everything clearly.Waited another 10 minutes before I saw the registrar who was excellent. Explained I required urgent treatment and contacted his colleague who was at Hartlepool, explained the situation and I was then told I would need to wait for an hour to give his colleague time to travel to Sunderland. Visited the cafe, which was clean, the cup of tea was lovely and the staff were friendly.
When I returned to A&E, after 45 minutes the doctor from Hartlepool was waiting, she was excellent, explained everything clearly, I was then given laser treatment.
From entering A&E to leaving, was a total of 3 hours, which included the hour wait - not an issue. The treatment I received was excellent, all staff were very professional and reassuring. Thank You