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Sunderland Eye Infirmary
2020-08-10
Person
2
5
0
Written by a patient
Written by a patient 10th August 2020
I attended Sunderland eye infirmary on Saturday 8th August . The care I got off the doctor was reassuring , professional . However I’m not sure of names of admin staff but I think they need to go on a training course regards how they communicate with patients. The man that let me in the doors. Checked name and said follow me abruptly, the girl on desk glasses and ginger haired very moody and no eye contact. The phone was ringing for a good 15/20 mins in nurses station while she was gossiping with staff. Iam not a one to complain normally but as a carer I pick things up and people are vulnerable not knowing what there going in too . And nothing worse that people not making you feel at ease or welcome.