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5th April 2022


Everything was explained to me simply and clearly - I felt comfortable and confident being treated. The member of staff treating me was friendly and professional with an excellent bedside manner. The blood test was also pain free!

Suggested improvements
It was difficult to check in and know where to go - better instructions needed to be given on appointment letters such as which buzzer to press when signing in.

17th October 2022
Response from Stuart Road Clinic

We will review our appointment letters to make the information clearer.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual understanding
Cultural needs