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19th October 2022


I went to my second appointment at St Mary’s about a month after my first appointment. From the first one I was told we had made a plan for my mental health care to start SCM and he was referring me then at this other appointment he decides to say “ oh I didn’t know we already agreed that” I’ll do it now but it will take long because there is a waiting list? So if he had done it at the first appointment like I was told he was going to maybe I’d already be in the que? I haven’t had any medication for literally 2 months now and no one is doing anything about ? It’s ridiculous

Suggested improvements
Actually do what they say they are going to do at the appointment and “ not forget” and make me go to kettering to say the exact same thing as the first time I went.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual understanding
Cultural needs