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Stoma Services
2021-11-07
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7th November 2021
Dreadful company. Completely let me down by not providing the equipment I needed. Failed to answer the phone for 3 days running on hold for over an hour each time. Fo not respond to emails.
Had to go to A&E 3 times over 1 weekend as they failed to supply my order or provide information. The hospital and GP both disgusted at how this company behaves.
Led to serious infection and permanent damage.
A total disgrace.
DO NOT TRUST this company if you rely on medical products they will let you down
Suggested improvements
I don't think you could do any worse.
10th November 2021
Response from Stoma Services
Thank you for your feedback. Firstly, I am sorry that the service you have experienced from Fittleworth Delivery company has been far from what is should have been. As Head of Clinical Services, I am keen to be able to investigate further, however, these reviews are anonymous so can I encourage you to reach out to me directly please at jane.brill@fittleworth.com Again, my apologies for your experience and the impact it has had upon you.