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Stamford and Rutland Hospital (Lincs)
2016-01-19
Person
5
5
0
Written by a patient
Written by a patient 19th January 2016
Hi booked in for intimate procedure - I had previously cancelled the same procedure last year. All the staff at Stamford were really sensitive to my concern about undergoing the procedure. My wife was allowed to stay with me, it was explained that she would not be allowed in the room with me during the procedure and why. I was reassured about procedure and the competence of the consultant and the nurses who would be attending, why I was having the procedure, how long it would take. Everything was fully explained and everyone took time to listen to my concerns and fears. My wife and I were shown to the family waiting room and Suzanne - the nurse - looked in on several occasions to check how I was during the wait to see the consultant.
During the procedure the consultant kept me informed of what was happening to me and showed me what he was seeing and what would happen next.
Despite it being 17.30 when my 'exam' finished Suzanne came to check that I was okay and even offered to make me a cup of tea and told me what would be happening next, she did not let me leave the ward until she was happy that I was okay.
10 out of 10 Stamford Hospital.