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Written by a NHS patient
9th November 2023


We were in A&E 7 hrs before we found out that the computer didn’t register us. When we were finally seen by a triage nurse we were told that there wasn’t an optometrist on duty. We were advised to go to Queen Alexandra hospital in Cosham. When we were seen there we were advised that there was no optometrist on duty. Overall our experience from 7pm to 8am the following day was totally unacceptable.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe