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St Peter's Hospital
2020-12-17
Person
3
5
0
17th December 2020
The way I was spoken to by one of the nurses, Asty, was disgraceful. I’m a breastfeeding mother and she made me feel inadequate by telling me my child’s belly was empty and that’s why she was upset and that she needed formula. Absolutely not the case at all, however to pacify her I gave my daughter more formula to top up her breastfeeds than I usually would.
I raised my concerns with Caroline (deputy sister) and I have been assured that the nurse will be spoken to about the way she worded her comments. She spoke down to me, assuming I was stupid and lacked understanding of the situation-which I was asking for clarity on.
Sabrina was amazing, ensured I always had a hot drink and food (very important for a breastfeeding mum!) and Louise (night staff) was also fantastic.
Suggested improvements
I believe some staff could benefit from some communication training and some additional breastfeeding training.
If a nurse is concerned about a baby’s feeding then they should be making referrals to the infant feeding team, not bottle pushing.