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Written by a family member
17th December 2020


We were given a 10:00pm appointment for my 6 year old and arrived 10 mins prior only to be seen 1 1/2 hours later.

Suggested improvements
If we get given an appointment time by 111 I think we should be seen within 30 mins of the given time.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Care Plan
Safe Way