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Written by a patient
2nd December 2020


All the staff I met were so lovely. The lady who greeted me was really kind and welcoming. The receptionist was very polite and professional when I told her what was wrong with me. The initial doctor who booked us in was very funny. The doctor I saw was a lovely man, put me at ease with some simple chit chat.

Suggested improvements
There were some used water cups dotted around. Although the receptionist did come to collect them- maybe have a bin in the UTC Waiting room- not just in the children’s bit.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Care Plan
Safe Way