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Written by a carer
17th December 2020


Took my 97 year old father. We had to go to so called temporary Portavadie for non urgent treatment. Waiting time 3 to 4 hours. Packed, warm room, little social distancing, appeared no ventilation. Took him home as not prepared to risk waiting in that environment. More risk of catching covid. They need to sort out covid prevention. Masks are only of limited use

Suggested improvements
Much better covid precautions and realise staff are tired but they appeared bored and uninterested. Didn't take our temperature and should have done

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Care Plan
Safe Way