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St Peter's Hospital 2020-12-07 Person 1 5 0

I was completely mis triaged by the nurse. I waited 3.5 hours to see a doctor while in complete agony with pain in my lower abdomen. When I tried to talk to the nurse again she was rude. She made a point of waiting before she would talk to me and refused to discuss her reasons for her triage just telling me “there were people much sicker than me” When finally seen by a doctor he immediately appreciated the agony I was in and gave me pain relief straight away. I was immediately given orange priority and sent to join a q with the incoming ambulances. From there I have been treated totally professionally. I am currently in Kingfisher ward being treated for appendicitis.

Have a better triage system. The entrance toUTC was confusing and I had great difficulty understanding where to go and what to do when initially dropped off by my husband who couldn’t stay. As I am in hospital I am happy to discuss my experience which was extremely distressing. I would emphasise I am happy with my experience post UTC and the staff here in Kingfisher ward are very good.