Share review of St Peter's Hospital

St Peter's Hospital 2014-02-01 Person 5 5 0

I presented myself at St. Peters A&E at about 15h30 on Saturday 01 FEB with severe pain and swelling from a broken wrist which had been incorrectly plastered elsewhere the day before. I was checked in with the utmost courtesy and efficiency by the receptionist, Margaret, I think (a South African lady.) About 45 minutes thereafter I was received by the triage nurse and perhaps an hour after that taken to Dr Agra (not sure if that is the right spelling.) He was reassuring, professional, and has a great sense of humour and made me feel extremely comfortable with his thorough examination, then sending me off for x-rays, manipulating the wrist, and then putting another plaster cast on. The nurse who was present (Susan Good) was also delightful and kind. Various other people attended me during my short stay and I was truly impressed and humbled by the quality of care and empathy shown by everyone. I was referred to the fractures clinic which I attended yesterday, was seen on time, and again with professionalism and empathy. I now have a follow up for Monday 10th. Whilst I would rather not have broken my wrist in the first place, I could not have asked for better service in any way, and all this is so much at variance with what one often hears about the NHS. My sincere thanks to all concerned who made this possible. Michael R Preston Hospital number 1596376