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2nd January 2021


I was hoping that after calling 111 and being given a time slot we would have had a slightly shorter wait. But given the current situation the staff are doing a great job and once we were actually seen things started moving fairly quickly. All staff in the UTC and main A&E were very helpful and caring.


It would have been easier to get sent straight into Paediatric A&E after the initial triage as that did add a couple of hours on at the start.

Experience
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Dignity/Respect
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Parent Dignity
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Involvement
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Information
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Staff
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Suitable Location
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Care Plan
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Safe Way
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