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Written by a patient
8th December 2020


My initial assessment in UTC was quick, friendly & very professional. I was then taken to A&E & although I was there for 7 hours everyone from Receptionist to all medical staff were helpful, friendly & professional in a busy day. They were very thorough & explained everything.

Suggested improvements
Only negative is that on my doctors letter & prescription they used another patient's name in a paragraph although my full details were correct at the top of the documents.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Care Plan
Safe Way