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Written by a NHS patient
7th February 2021


I attended A&E as a walk-in patient with chest pains, so was very concerned and nervous. I was seen quickly, even though ambulances were arriving every few minutes. Everyone I met was kind, friendly, reassuring and at every stage of my assessment they explained what was going to happen. I was particularly impressed that the clinicians told me how long my rest results would take to be returned, which took a lot of the stress out of waiting. Covid-19 precautions were very much in evidence and the waiting area was heavily segregated with little booths for each patient. This was not what I had come to think of as a typical A&E experience; and I would reassure anyone who is nervous of attending the emergency department in these difficult times not to be concerned.

Recommend
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Dignity/Respect
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Involvement
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Information
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Cleanliness
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Staff
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