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19th July 2023


My two visits to this center was horrible as I had gestational diabetes after my scan I had to wait for more than 2 hours for the consultation. But after the wait it was total waste of time as I was seen by some clinical fellow not a consultant. He didn’t have any idea about diabetes and he was telling I have to take thyroid medication but my TSH levels where normal as my GP spoke to me. The second visit was today and the same person was there and I was told i will called next but was pushed to the 4th place I waited about 2 and half hours and came back home as I don’t want to see that same clinical fellow. If the consultants are on strike then why are still holding the appointments and inexperienced clinical persons are there. Which is a total waste of time for everyone. I am totally disappointed with the service in there on these two occasions.

Suggested improvements
My two visits to this center was horrible as I had gestational diabetes after my scan I had to wait for more than 2 hours for the consultation. But after the wait it was total waste of time as I was seen by some clinical fellow not a consultant. He didn’t have any idea about diabetes and he was telling I have to take thyroid medication but my TSH levels where normal as my GP spoke to me. The second visit was today and the same person was there and I was told i will called next but was pushed to the 4th place I waited about 2 and half hours and came back home as I don’t want to see that same clinical fellow. If the consultants are on strike then why are still holding the appointments and inexperienced clinical persons are there. Which is a total waste of time for everyone. I am totally disappointed with the service in there on these two occasions.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Care Plan
Safe Way