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Written by a family member
24th November 2023


* Kind and caring staff who were personable and got to know each individual. * Listened and helped family members with making patients feel happy and comfortable eg. favorite TV shows.

Suggested improvements
* Ensuring all staff are aware of specific needs. eg. patients who need soft, cut up foods must be helped with food at all times stated information.

Dignity/Respect
Involvement
Information
Caring
Trust
Support Staff
Experience