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Written by a patient
15th March 2019


Due to a longer than expected waiting list I need to arrange an appt. with Mr Makunde to discuss medication. I have spent most of this week telephone the urology outpatients appt. number. It is never answered. Today it is on permanent answer phone with a message stating staff are at lunch. There is no facility to leave a message. The main switchboard cannot assist stating the answer machine has been left on and that there is nothing I can do. My outpatients appt. is over due and I have no date yet, my operation is delayed past the date the Dr stated it would be done. I cant contact anyone to chase this up / make an appt. or to discuss medication. This is not acceptable for the main hospital on the island.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff