St Mary's Hospital 2018-06-11 Person 5 5 0

My Mother was admitted to hospital by ambulance, the paramedics and staff in A&E were absolutely fantastic! She was then transferred onto Appley ward, where to be fair the care did go down hill and was disappointing at times my mother would have to make it to the commode on her own after buzzing for help then her commode would be left in her room with excrement in it for a few hours. Bearing in mind my Mum had been diagnosed with Flu Virus, Pneumonia and Sepsis so it did not seem quite right having this left near by whilst fighting infection! However after 2 days of this care things took a turn for the worse and she was transferred into ICU, where I cannot commend the staff high enough for the dignity, respect and the care that she was shown at all times throughout her stay with them, which turned out to be 2 weeks, she was in an induced coma and ventilated but the care was second to none and cannot praise the team enough in the ICU. Whilst in the care of ICU being transferred she also suffered a heart attack, so she was incredibly poorly and had the odds stacked against her. She was moved from the ICU on 3/6/2018 to CCU where he care went considerably down hill again, her room was not cleaned for 2 days at one point and she went from having a nurse constantly with her in ICU to maybe seeing a nurse once a day if she was lucky!!! The care on both of the wards was very, very poor, I understand that the staff are all very stretched and that this sometimes cannot be helped. However I helped my mum most evenings if not me then my father would to get to the toilet, washed and in to bed tucked in lights off only to be greeted by all the nurses talking around the work station when we left. This was not a problem helping her at all, but made me think of the other poor patients who may need help. Overall, our experiences with ICU were absolutely fantastic and all these staff deserve recognition and medals for their work. Appley Ward and CCU these staff not quite so great and need their socks pulling up even the nurses were not so attentive . My star ratings above reflect my mothers stay in ICU not the other wards.