St Mary's Hospital 2018-09-11 Person 2 5 0

My partner attended the eye dept on Friday 7th September, it was complete chaos, too many clinics and not enough staff. I watched one nurse have some sort of panic/anxiety breakdown, I watched another nurse in blue breakdown in tears. We had to wait 30mins for a scan on my partners eyes because the lady doing the scans was on her own with no help, we was stood up against a wall with no seating. My partner had a field test I believe they called it and the Male nurse who did it (he was very tall and young) he was walking about on his mobile phone with not a care in the world, completely unprofessional in my opinion. I had emailed a letter of complain in but have not received a reply. Who is in charge of this dept and where were they, we was not told of any clinics running late nor were any of us offered refreshments, 3 and a half hours we were sat waiting for an appointment with the dr that took 8mins!!! We are absolutely disgusted with the way it was run, you have staff running around trying to do 10 things at once and certain staff lounging around on their mobile phones!