Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
St Mary's Hospital
2022-12-08
Person
5
5
0
Review of Community Therapy Rehabilitation Team
written by a patient
8th December 2022
Good guidance and support.
St Mary's Hospital
2022-12-08
Person
3
5
0
Review of Kingfisher Ward
8th December 2022
Staff helping me always supporting me good advice always etc.
Suggested improvements
The food need more food options especially for vegetarians.
2023-02-15 14:12:32
Response from St Mary's Hospital
Thank you for your feedback with regards to the vegetarian food selection available. We do provide a choice of options on the ward and strive to accommodate all dietary needs. The food strategy is currently under review and all dietary needs will be looked at.
2022-12-19 10:57:14
Response from St Mary's Hospital
Thank you for your review, which I have sent to the ward manager. Please feel free to raise the food issue in patient and staff meetings. Best wishes, Hugh Jones, Patient Experience Manager
St Mary's Hospital
2022-12-08
Person
5
5
0
Review of Spinney Ward
8th December 2022
I feel we could not have been better served by the private sector.
No aspects of dissatisfaction.
Suggested improvements
Totally satisfied and grateful for the kindness shown by the staff and the overall care, sincere thanks to all.
St Mary's Hospital
2022-12-07
Person
5
5
0
Review of Hand Therapy Service
7th December 2022
Treated as I would expect to have been treated. Very good service provided.
Suggested improvements
Can’t think of anything that would have improved the service provided. Well done to the NHS.
Special mention to [name removed] for her care and precise explanations of treatment options.
St Mary's Hospital
2022-12-07
Person
5
5
0
Review of Children's Physiotherapy Service
7th December 2022
My child’s experience was very good with this service as they were very patient with us and gave me a lot of information and exercises to practice to help with our daughters development. We received very kind and professional treatment. Excellent service.
Suggested improvements
N/a
St Mary's Hospital
2022-12-07
Person
4
5
0
Review of Northamptonshire Integrated Sexual Health Service (Kettering)
7th December 2022
Immediately noticed refreshed waiting area since prev update
Suggested improvements
Noticed updated waiting area immediately since prev visit - soft seating is great improvement. Area is fresh, clean & bright - felt relaxed & welcoming.
** always question why door between clinic & mental health dept doesnt have frosted glass finish to help privacy for both departments?
2022-12-16 11:50:17
Response from St Mary's Hospital
Thank you for your feedback and taking time to provide this. I am glad that the seating and the waiting area felt relaxed and welcoming to you as this is our intention for all service users. In regards with the frosted glass in the door the reason this is not in place is that the waiting area is not a clinical area, and thus was not seen to be required for privacy reasons. However, in terms of privacy of attending our clinic, we will review this for consideration further. Thank you once again for your valued feedback.
St Mary's Hospital
2022-12-07
Person
5
5
0
Review of Northamptonshire Integrated Sexual Health Service (Kettering)
7th December 2022
Excellent staff at Kettering clinic. Make you feel at ease and provide brilliant care
Suggested improvements
[name removed]
St Mary's Hospital
2022-12-05
Person
5
5
0
Review of Hand Therapy Service
5th December 2022
Excellent hand therapy , always made me feel seen and heard. I used to look forward to our sessions . Very knowledgable and caring.
Suggested improvements
N/a
St Mary's Hospital
2022-12-05
Person
5
5
0
Review of Northamptonshire Integrated Sexual Health Service (Kettering)
5th December 2022
Felt safe
Suggested improvements
Good experience
St Mary's Hospital
2022-12-04
Person
5
5
0
Review of Diabetic Eye Screening Programme (Kettering)
written by
4th December 2022
Excellent service. Treated with respect and it all just flows well.
Sheena - Lone clinic.
Suggested improvements
Nothing.
