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St Mary's Hospital
2021-11-17
Person
3
5
0
17th November 2021
After initial call from OTT number unsure./nAfter 4pm appointment face to face better (Wife's point of view)
Suggested improvements
The call from OTT number in morning was very cold and unreassuring if stephen took call we would not have turned up I called visit went number back to reassure me.
30th November 2021
Response from St Mary's Hospital
I am sorry this happened. I have passed your comment to the manager for a full explanation. Best wishes, Hugh Jones, Patient Experience Manager