Share review of St Mary's Hospital

Thank you for your feedback. We are constantly looking at how to improve the speed of results as we understand how important this is. Best wishes, Hugh Jones, Patient Experience Manager.

Sorry to hear you waited longer than expected for your test results. We are reviewing our results management process to identify improvements.

Thank you for your feedback and sorry you would have liked to have experienced a faster service from us. I am unsure from the comment which service you accessed from NISHH, however, many of our patients are now being allocated self-test kits rather than attending clinic for tests. We are now able to offer a collect from locker box option for test kits which will reduce the postal time when we send kits out. Our turnaround time is usually 10 days once we receive the completed tests but can be shorter. Thank you for your comment.