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2nd November 2021


Workers are friendly and caring

Suggested improvements
More communications when gaps between appointments. Added to groups for therapy but never received anything more on them so need better communication

9th November 2021
Response from St Mary's Hospital

I am sorry this has happened. I have forwarded your comment to the service manager. If you are still struggling to get the information you need, please contact our confidential patient advice and liaison service on pals@nhft.nhs.uk or 0800 917 8504. Best wishes, Hugh Jones, Patient Experience Manager.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual understanding
Cultural needs