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15th December 2022


Discharged wrongly.


15th February 2023
Response from St Mary's Hospital

I am sorry to hear that you were discharged wrongly. I will endeavour to ensure that in future we meet your needs and the needs of other services users to ensure a smooth discharged has been agreed by the multidisciplinary team, family, carers and most importantly co-produced by the service user. We will ensure that we listen to your views and concerns in the future. As the ward matron, I will monitor this process closely to improve our service.

Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual understanding
Cultural needs
Experience