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St Mary's Hospital
2021-11-06
Person
5
5
0
Written by a carer
Written by a carer 6th November 2021
I felt very well care for.
Suggested improvements
More night staff at night would be better./nNight staff letting me know there busy rather than them saying they all be with me shortly and not explaining why they were so long.
17th November 2021
Response from St Mary's Hospital
I am sorry this has happened. I have sent your comments to the ward matron for action. Best wishes, Hugh Jones, Patient Experience Manager.
7th March 2022
Response from St Mary's Hospital
Thank you for your feedback. Your feedback has been shared with the team and night staffing team have been reminded to ensure they explain to patients why they may have been delayed in responding to call bells.