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Written by a carer
21st November 2021


Always treated with understanding and respect.

Suggested improvements
Difficult to been appointments to visit as the diary is usually full.

6th December 2021
Response from St Mary's Hospital

Thank you for your kind words. We are restricting the number of visitors at any one time to ensure that Covid is kept away. However, if this is causing you difficulty, please talk to the senior nurse on duty. Best wishes, Hugh Jones, Patient Experience Manager.

Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual understanding
Cultural needs
Experience