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Written by a family member
26th September 2019


How do you improve a service that meets all the physical and emotional needs of the patient and cares, financially/funding most probably. My mum was met with the upmost kindness and sensitivity by all the staff - all of the family felt held and contained and we didn't feel like we were a burden on their time. When mum was maid on paid "when I'm better I am going to volunteer here" - that speaks volume. Thank you.

Recommend
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual understanding
Cultural needs