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19th December 2022


The nurse from this department told me I was booked in for the wrong day and time. Additionally, she said I was due to receive a depot injection of a drug which is not even prescribed for me. I think this is very dangerous and displays a complete lack of professionalism.

Suggested improvements
See above, as the changes required are quite clear.

8th March 2023
Response from St Mary's Hospital

Thank you for your feedback, we are regularly reviewing our systems around maintaining contact with our patients with aim of improving access.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual understanding
Cultural needs