Reviews
Recommend
Dignity/Respect
Involvement
Information
Staff
Reviews
St. Lukes Hospice
2020-02-16
Person
2
5
0
Review of St Luke's Brooklands - EOL Urgent Care
written by a family member
16th February 2020
I thought that I would recommend your services to others, but, due to a bad experience to myself on behalf of my mother, I find that as tainted how I feel about your service (and that's sad). My scores reflect on the way we were handled by this, not on all the other ways we were treated.
St. Lukes Hospice
2020-02-16
Person
5
5
0
Review of St Lukes Turnchapel - Inpatient Team
written by a family member
16th February 2020
The ambience and facilities offered by the hospice are 5 stars and next to none. The location is superb with beautiful inspiring views enough to cheer up even the most down at heart patient. The care offered is professional, thorough, sincere and fully complete, inspiring confidence in the whole hospice staff and general organisation can't fault it!!
15/2/2020.
St. Lukes Hospice
2020-02-16
Person
4
5
0
Review of St. Lukes Brooklands - Community Team
written by a family member
16th February 2020
Debbie came as arranged very kind and informative, and got in too well with social services for us to sort our a care package.
She was very good with our mom as mom is deaf and she had to keep repeating herself.
We were very impressed with her manner etc.
St. Lukes Hospice
2020-02-16
Person
4
5
0
Review of St. Lukes Brooklands - Community Team
written by a family member
16th February 2020
Good:.
The excellent care the patient received which enabled him to stay at home as he wished. Also the equipment provided for him to stay at home.
Could be improved:.
When there are a lot of family members involved, to ensure that key information regarding care is communicated to the correct person.
St. Lukes Hospice
2020-02-16
Person
5
5
0
Review of St. Lukes Brooklands - Community Team
written by a family member
16th February 2020
Debbie was kind, considerate and informative. Everything we as a family would wish for at this difficult time. We all have confidence of receiving the highest level of care.
St. Lukes Hospice
2020-02-16
Person
5
5
0
Review of St. Lukes Brooklands - Community Team
written by a family member
16th February 2020
The care was exemplary.
I have no recommendations on improvement.
St. Lukes Hospice
2020-02-16
Person
5
5
0
Review of St Luke's Brooklands - EOL Urgent Care
written by a family member
16th February 2020
The care was excellent. The nurses looked after the patient as if he were their own. I can't thank them enough. Can't see what could be improved.
St. Lukes Hospice
2020-02-08
Person
5
5
0
Review of St Lukes Turnchapel - Inpatient Team
written by a family member
8th February 2020
The nurses always had time to look after my dad properly. The level of care was outstanding it was so peaceful and quiet, exactly what dad needed. Thank you to all the staff and nurses at St. Lukes from myself and my mum.
St. Lukes Hospice
2020-02-08
Person
5
5
0
Review of St Lukes Turnchapel - Medical Outpatients
written by a friend
8th February 2020
Understanding of patients needs and knowing everyone is different.
Fantastic team would recommend to everyone.
Thank you.
Lisa is fantastic nurse.
St. Lukes Hospice
2020-02-08
Person
5
5
0
Review of St. Lukes Brooklands - Community Team
written by a family member
8th February 2020
The St. Lukes nurse was extremely kind and caring, with an approachable manner.
