Reviews
Recommend
Dignity/Respect
Involvement
Information
Staff
Reviews
St. Lukes Hospice
2023-02-22
Person
5
5
0
Review of St Luke’s Turnchapel Community Team
written by a family member
22nd February 2023
Very nice gentle and caring nurse, explained everything clearly.
St. Lukes Hospice
2023-02-22
Person
5
5
0
Review of St Luke’s Turnchapel EoL Urgent Care
22nd February 2023
All staff were kind, considerate caring and professional we were completely overwhelmed and appreciative of everything they did. Amazing.
St. Lukes Hospice
2023-02-22
Person
5
5
0
Review of St Lukes Turnchapel - Medical Outpatients
written by a patient
22nd February 2023
From the moment the and my partner entered the building we were treated really nicely and with respect.
The people who dealt with us very helpful and listened to all we had to say.
Suggested improvements
We were treated very well and we don't think you could have done anything better.
Thank you.
St. Lukes Hospice
2023-02-22
Person
5
5
0
Review of St Lukes Turnchapel - Inpatient Team
written by a family member
22nd February 2023
Could not have wished fo better care and treatment for our mother in her final days.
St. Lukes Hospice
2023-02-16
Person
5
5
0
Review of St Lukes Turnchapel - Inpatient Team
16th February 2023
All of the staff at St Luke's were incredible: from the warm welcome at reception, to the attentive and compassionate care team.
Always friendly, caring and willing and ready to help however they could; they made an incredibly difficult time as easy as it could be - they looked after my aunt so well, we never had any concerns, and I do not believe she could have received better care in any way. They all made us feel like they were caring for one of their own - not that it was just a job. They laughed with us, cried with us, and really got to know my aunt and the family, and went above and beyond every single day my aunt was there.
The staff were always around to talk to - they were patient, understanding and so, so helpful. They took care of everything (as well as us), so that we could focus on being together as a family. There are not enough words to say how thankful we are as a family, and I honestly cannot thank them or praise them enough for everything they have done.
St. Lukes Hospice
2023-01-29
Person
5
5
0
Review of St Luke’s Turnchapel Community Team
written by a family member
29th January 2023
Debbie Hutchings was the 1st person we saw from St. Luke's at the nursing home. As a family we found her very knowledgeable and caring as if she was part of out family.
Suggested improvements
Everything has happened so quick so its hard to say it would be nice to have had some social help advice for relatives.
St. Lukes Hospice
2023-01-29
Person
5
5
0
Review of St Luke’s Turnchapel Community Team
written by a family member
29th January 2023
Very supportive day and night.
Great to be able to pick up phone and speak to someone, nothing was too much trouble.
St. Lukes Hospice
2023-01-29
Person
4
5
0
Review of St Lukes Turnchapel - Medical Outpatients
written by a patient
29th January 2023
The receptionist was a bit off hard when first registrary but fine after appointment. The treatment consultation was good but a lot was covered and we were a bit confused by the time we got home. It was not clear who to contact afterward.
Suggested improvements
Clarify the contact person and how best to contact.
St. Lukes Hospice
2023-01-29
Person
5
5
0
Review of St Luke’s Turnchapel Community Team
written by a family member
29th January 2023
Debbie was kind and caring.
Suggested improvements
Everything was good.
St. Lukes Hospice
2023-01-22
Person
5
5
0
Review of St Lukes Turnchapel - Inpatient Team
written by a family member
22nd January 2023
I could not have provided the care and support my husband needed and deserved without the support of the whole of the St. Luke's care team (community, inpatient and out of hours phone support.)
Excellent service kind and patient, helpful staff. I felt part of an extended family unit. Thank you from the bottom of my heart.
Suggested improvements
Please keep doing what you are doing with dedicated people within each rule/facility.
