St John's Hospital at Howden 2019-01-13 Person 1 5 0

So tonight, the 13th of January, I have been to St. John’s hospital in Livingston to the out of hours department with my seven month old baby girl as advised by NHS 24. The experience was horrible and horrendous, I cannot find my words. The appointment was due at 8:10 pm and we ended waiting for an hour with a sick and wanting to sleep baby. Now, I know NHS is struggling with lack of staff, but babies should be given priority. I know that there were adult people waiting maybe before us, but babies should be seen as soon as possible, adult people can wait longer in these situations. What’s more annoying, no one came out to tell us something and we ended up leaving. After that, I received a phone call saying why we have left, if we can come back, but the doctor would see someone else first because we left, although we were in the car park, that’s absolutely pathetic. I said, thank you, but NO, my baby suffered enough, I will get her to GP. What’s more annoying it’s that a lady working the the out of hours department saw us leaving and showed us the right door, but she didn’t say nothing. What can I say, I don’t recommend to anyone!!!!