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St John's Hospital at Howden
2019-10-30
Person
4
5
0
Written by a patient
Written by a patient 30th October 2019
I gave the last question 3 stars because of the receptionist, the first person you are in contact with in A+E. She was grumpy and short had no sign of a smile. When you are in agony the last thing you want is to be faced with someone who doesn't care. Completely the opposite from Triage nurse who called me smiled and should empathy with my injury. Now I know A+E is not the easiest of places to be a receptionist, but civility cost nothing. St John's hospital is one of the best hospitals in Lothian and it's A+E superior to any I have been in.