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Written by a patient
8th July 2016


I arrived at the hospital for an operation and was sent to the wrong ward on the wrong floor. No apology was made by the grumpy nurse who informed me of this. I was walked down to the operating theatre with a nurse who got lost and didn't know how to access the theatre I was operated in. The theatre staff sent us in the right direction luckily. Post operatively the pad that was below me in the operating theatre was transferred with me back to the hospital bed. I had to ask the nurses to change it. The room given to me was fairly large. The lights could only be turned on/off from the area by the door which is completely impractical for an ill patient to access. The food is probably the worst I have ever tasted. It made nhs hospital food seem amazing.My blood pressure was very low after the operation. The nurse advised me to drink more fluid. He kept offering to bring orange juice but never did. I did manage to get water though from other staff. My blood pressure remained low so intravenous fluids had to be started. I didn't get any sleep the whole night as the pump kept alarming. The pump had not been charged so had to be plugged in to the wall so couldn't move from the one position in the bed. Once they unplugged everything I was able to use the bathroom. It was again impractical. I wanted to have a shower but the shower head was attached to the wall in a way that would cause the water to come down the wall. The flow was also a trickle. The toilet paper was attached to the opposite wall to the toilet so you need very long arms to use it. I personally would not have a procedure at this hospital again.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff