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St John & St Elizabeth Hospital 2021-04-28 Person 1 5 0

I had atrocious care at the physiotherapy department. After fantastic care from the (spinal) surgical team, I had physio a couple of months post surgery. The physio did not heed the advice in the referral letter which was for gentle core strengthening work only and heavy pressure was applied to the affected area of my back. My back went into spasm immediately following the session. The spasm lasted a few weeks and the neurologigsl sensation in my leg returned. I had experienced no problems with my back since my surgery until this appointment. The situation was not handled well at all. I was informed that such setbacks were simply an inevitable part of the recovery process and they would not waive the cost of the session. I would really caution anyone with back issues to use this service - not only in terms of patient safety but also because of the defensive and unprofessional way in which my case was dealt with.